I. Recruitment
Recruit :
We begin by identifying individuals who
possess the technical and motivational qualifications that
the client defines, and after careful screening (technical,
reference checking and psychometric testing if need be) and
validation,we schedule face to face interviews with the most
highly qualified candidates.
Offer:
After sincere and mutual interest is determined, we assist
in negotiating an acceptable compensation package with the
finalist.
Transition:
Once the offer is formally accepted we help provide for a
smooth physical relocation and incorporation in the clients’
company both by counseling the hire on proper resignation
procedures and by helping facilitate the move.
II. Training Emilestones mission is to help you and your call center achieve
operational excellence and superior business results. We believe
that key to continuous customer satisfaction is to improve
on efficiency, effectiveness and strategic value.
We specialize and provide a full range of training solutions
to call center companies. Our training and consulting services
cover all aspects of call center management, including site
selection and design, workforce planning, forecasting and
scheduling, technology assessment and implementation, performance
measurement, coaching and training, and strategic planning.
Emilestones call center consulting services provide you with
results-oriented solutions for real-world challenges. Our
focus is on presenting our clients with the information and
resources necessary to maximize results now and provide future
return on your consulting investment. It is to ensure the
services we provide are successfully transferred to your management
team.
We provide customized Training to all your specific challenges,
we can help you accomplish your goals and achieve tangible
results. Your satisfaction is our primary goal.
III. Consulting
Our Call Center Consulting Services Can Help
You Achieve Peak Performance By:
- Optimizing your forecasting, staffing and scheduling processes
to ensure consistent service level results and the most
effective of staff resources.
- Tuning up quality programs to promote higher and more
consistent levels of customer satisfaction.
- Helping you identify and apply call center technologies.
- Improving communication in your organization between high-level
goals and day-to-day operations.
- Evaluating your coaching practices to identify opportunities
to improve agent performance.
- Analyzing workflows to improve the efficiency of your
call center and ultimately your entire organization.
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